Return & Refund Policy

Last updated: 2026-03-15

We want you to love your purchase. If you’re not completely satisfied, we’re here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and in the same condition that you received it

• Be in the original packaging

• Include proof of purchase (order number or receipt)

Items that show clear signs of use, damage, or alteration may not be eligible for a refund.

How to Start a Return

To start a return, please contact us at:

snugglygirlyplush1@outlook.com

Include your order number and reason for the return. Our support team will provide instructions on how to send your item back.

Refunds

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Shipping fees paid during checkout are non-refundable.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery and include photos of the issue.
We will resolve the problem by offering a replacement or refund.

Exchanges

If you would like to exchange an item (for example, a different size), please contact our support team and we will assist you with the process.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Email: snugglygirlyplush1@outlook.com